Course preview

Course
Leadership

Leadership Course

Designed for billing leaders, managers and owners who want to lead with more clarity, consistency and control.

Sessions

6 sessions

Level

Leadership

Best for

Agency Owner · Billing Leader
Who is this for?
For existing, new, or aspiring billing leaders who want to lead with more clarity and consistency. Covers creating structure and accountability, performance management and conflict resolution, and time management, equipping managers and owners to build and retain high-performing teams without sacrificing their own billing.

What's inside

Every session, laid out clearly.

Each session builds on the last. You can work through them in order or jump to what’s most relevant to your desk right now.

 
01
Defining Your Style and Culture
  • What leadership style actually looks like in practice
  • How culture shows up day to day in a recruitment team
  • The link between leadership behaviour and team standards
  • Aligning values with expectations and performance
  • Where leaders unintentionally shape the wrong culture

~75 min

02
Creating Structure and Accountability
  • Why lack of structure creates performance issues
  • Building simple operating rhythms
  • Creating accountability without micromanagement
  • Using data to support conversations
  • Common mistakes that weaken accountability

~ 72 min

03
Performance Management
  • Identifying performance issues early
  • Separating skill gaps from behavioural issues
  • Using data to support performance conversations
  • Structuring clear and fair discussions
  • Avoiding common performance management mistakes

~ 87 min

04
Career Pathways and Training Your Team
  • Why unclear career pathways create disengagement
  • Defining skills and expectations at each level
  • Linking training to performance outcomes
  • Identifying individual development needs
  • Using coaching to support progression

~ 59 min

05
Time Management for Billings Leaders
  • Where leaders typically lose time
  • Balancing billings with leadership responsibilities
  • Identifying low-value activities
  • Prioritising leadership over reactivity
  • Creating structure in your week

~ 52 min

06
Hiring For Your Team
  • Defining what you actually need in a hire
  • Building a clear EVP and role story
  • Assessing for skill, behaviour and mindset
  • Running structured interviews
  • Avoiding common hiring mistakes

~ 79 min

Included tools & templates

Plug in and go.

Every session comes with practical tools you can use the same week — not filed away and forgotten.

Leadership Mission Statement, Team Charter, Values Exercise

PDF · Workbook

Annual Business Plan
PDF · Reference
Quarterly Review Form
PDF · Templates
Monthly One-to-One Structure
PDF · Checklist
Weekly Meeting Structure
PDF · Reference
Ratio Tracking Sheet
PDF · Reference
Self-Assessment Tool
PDF · Reference
Skills Gap Analysis
PDF · Framework
Skills Matrix Example
PDF · Framework
Coaching Strategies
PDF · Reference
Time Allocation Audit
PDF · Template
Simple Strategic Business Plan
PDF · Template
Wheel of Life Exersise
PDF · Template
EVP Example
PDF · Checklist
Understanding Triggers and Effective Outreach
PDF · Reference

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